This post discusses about IT service management (ITSM) under an IT context. IT Service Management Standards IT service management standards featured on this post: ITIL ITIL is a set of detailed practices for IT service management (ITSM) that focuses on…
ITIL 4 Foundations Exam is a entry-level certification about service delivery practices among the certifications issued by ITIL. I passed this exam on March 2020, so I would like to share my experience and lessons learnt about it. Some commercial…
ITIL has certifications for professionals, but not for organiations. Organizatios can be certified in service management through ISO 20000. What is ITIL? You can read this post about ITIL. Certifications under ITIL There are different certifications offered within the ITIL…
This post proposes a list of IT Management that can be achieved by individuals or professionals (and not organizations). Project Management PMBOK There are different certifications related to Project Management Book of Knowledge (PMBOK). These certificates are: Owned by PMI…