EFQM Model

EFQM Model is a quality model created by the European Foundation Quality Management (EFQM).

It is featured in the European Commison’s thematic paper about Quality Management in PES.

CAF adapts EFQM for the public sector.

EFQM History

EFQM was created by several organizations from the private sector of different industries.

EFQM created the EFQM Model.

EFQM Model Versions

There are different versions of EFQM Model.

EFQM versions:

• EFQM 2010
• EFQM 2013
• EFQM 2020
• EFQM 2025

EFQM 2020

The model is structured in 3 blocks, 7 criteria and 23 subcriteria.

EFQM 2025

The EFQM 2025 model is structured in 3 blocks, 7 criteria and 28 subcriteria.

There are 3 blocks:

1. Block 1: Direction
2. Block 2: Execution
3. Block 3: Results

There are different criteria:

1. Block 1: Direction
   • Criterion 1: Purpose, Vision & Strategy
   • Criterion 2: Organisational Culture & Leadership
   • Criterion 3: Engaging Stakeholders
2. Block 2: Execution
   • Criterion 4: Creating Sustainable Value
   • Criterion 5: Driving Performance & Transformation
3. Block 3: Results
   • Criterion 6: Stakeholder perceptions
   • Criterion 7: Strategic & Operational Performances

There are different subcriteria:

1. Block 1: Direction
   • Criterion 1: Purpose, Vision & Strategy
     • 2.1 Steers the Organisation’s Culture & Nurtures its Core Values
     • 2.2 Creates the Conditions for Realising Change
     • 2.3 Enables Creativity & Innovation
     • 2.4 Unites & Engages Key Stakeholders with its Purpose, Vision & Strategy
   • Criterion 2: Organisational Culture & Leadership
     • 1.1 Steers the Organisation’s Culture & Nurtures its Core Values
     • 2.2 Creates the Conditions for Realising Change
     • 2.3 Enables Creativity & Innovation
     • 2.4 Unites & Engages Key Stakeholders with its Purpose, Vision & Strategy
   • Criterion 3: Engaging Stakeholders
     • 3.1 Customers: Builds Sustainable Relationships
     • 3.2 People: Attracts, Engages, Develops & Retains
     • 3.3 Business & Governing Stakeholders – Secures & Sustains Ongoing Support
     • 3.4 Society: Contributes to Development, Wellbeing & Prosperity
     • 3.5 Partners & Suppliers: Builds Relationships & Ensures Support for Creating Sustainable Value
2. Block 2: Execution
   • Criterion 4: Creating Sustainable Value
     • 4.1 Defines the Value & How it is Created
     • 4.2 Communicates & Sells the Value
     • 4.3 Delivers the Value
     • 4.4 Defines & Implements the Overall Experience
   • Criterion 5: Driving Performance & Transformation
     • 5.1 Drives Performance
     • 5.2 Transforms the Organisation for the Future
     • 5.3 Drives Innovation & Technology
     • 5.4 Leverages Data-Driven Insights & Knowledge
     • 5.5 Manages Assets & Resources
3. Block 3: Results
   • Criterion 6: Stakeholder perceptions
     • 6.1 Customer Perception Results
     • 6.2 People Perception Results
     • 6.3 Business & Governing Stakeholder’s Perception Results
     • 6.4 Society Perception Results
     • 6.5 Partners & Suppliers Perception Results
   • Criterion 7: Strategic & Operational Performances

EFQM RADAR

EFQM counts with a quality diagnostic tool called RADAR. The output of RADAR is an overall quality score.

RADAR stands for:

• Results
• Approach
• Deployment
• Assessment
• Review

RADAR is based on the Shewhart-Deming cycle (Plan, Do, Check, Act).

Each block has a number of points assigned.

You might also be interested in…

• Quality Management Frameworks

External References

• EFQM; “The EFQM Model“; EFQM
• Wikipedia community; “The EFQM Model“; Wikipedia