This post features quality management (QM) models for organizations, services or products.
List of Quality Management Models
Quality Management (QM) Models featured on this post:
- ISO 9000 family
- EFQM Model
- CAF
- EVAM
- CYCLOS
ISO 9000 Familiy
ISO 9000 family is a family of standards about Quality Management.
You can read this post about ISO 9000 family.
EFQM Model
European Foundation Quality Management (EFQM) Model is developed by the EFQM.
You can read this post about the EFQM Model.
CAF
Common Assessment Framework (CAF) is featured in the European Commison’s thematic paper about Quality Management in PES.
EVAM
EVAM is a Spanish model for public administration, adapted from EFQM, is a recommended model for provincial directorates.
A self-assessment tool, including a questionnaire, supports units with limited management capacity. The test combines the vision of management, following the phases of the PDCA (Plan, Do, Check, Act) cycle.
EVAM may be more easily accepted within an organisation when EFQM is seen as too complex to apply (e.g. used by ES).
EVAM is featured in the European Commison’s thematic paper about Quality Management in PES.
CYCLOS
CYCLOS is featured as a quality management model in the Spain AGT CSSTIAE exam on 2023-10-26, but I have not read it as a reference outside this source.
Quality Management Approaches
TQM
Total Quality Management (TQM).
Improvement Approach
Improvement:
- Lean Six Sigma
Lean Six Sigma
Service Supplier Management Approaches
ISO 20000
ISO 20000 is about service management.
SIAM
Service Integration and Management (SIAM)
VeriSM
VeriSM is a service management approach.
Service Quality
SERVQUAL
Service Quality (SERVQUAL) is a research instrument.
External References
- European Commission; “Quality Management in PES“; European Commission