change

IT Change Management

Change Management is part of Service management, according to ITIL. IT Change Management Description Change management is responsible for controlling the lifecycle of all changes to IT infrastructure and services, ensuring that they are properly evaluated, authorized, prioritized, planned, tested,…

IT Service Management

This post discusses about IT service management (ITSM) under an IT context. IT Service Management Standards IT service management standards featured on this post: ITIL ITIL is a set of detailed practices for IT service management (ITSM) that focuses on…