ISO 9000 Family

ISO 9000 is a family of standards about quality management.

It is featured in the European Commision’s thematic paper about Quality Management in PES.

There are these main standards within the ISO 9000 family:

• ISO 9000: quality management fundamentals and definitions.
• ISO 9001: quality management systems.
• ISO 9004: Quality Management – Quality of an Organization – Guidance to Achieve Sustained Success

ISO 9000

ISO 9000 focuses on fundamentals and vocabulary.

ISO 9000 Versions

• ISO 9000:2000
• ISO 9000:2008
• ISO 9000:2015

ISO 9000:2015

ISO 9000 Principles

ISO 9000 7 principles:

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management

ISO 9000 Goals

ISO 9000:2000 includes the goals

1. Meet stakeholder needs
2. Be usable by all sizes of organizations
3. Be usable by all sectors
4. Be simple and clearly understood
5. Connect quality management system to business processes

ISO 9001

ISO 9001 Versions

ISO 9001:

• ISO 9001:2000
• ISO 9001:2008
• ISO 9001:2015

ISO 9001:2015

It introduced the concept of Risk Analysis & Management.

ISO 9004

ISO 9004 provides guidance to achive sustained success in an organization through quality management.

It contains recommendations to improve performance in quality management systems.

It considers an excel organization regarding people working on them to those that value the people that are integrated on it, develop people, ensure equality and reckon the effort in order to motivate people and increment their commitment.

ISO 9004 Versions

Versions:

• ISO 9004-1:1994
• ISO 9004:2000
• ISO 9004:2009
• ISO 9004:2018

ISO 9004:2009

ISO 9004:2009 Maturity Scale

ISO 9004:2009 proposes a maturity scale ranging from 1 to 5.

1. No formal approach
2. Reactive approach
3. Stable formal system approach
4. Continual improvement emphasized
5. Best-in-class performance

You might also be interested in…

• Quality Management Frameworks

External References

• ISO 9000
  • Guillaume Promé; “The 7 principles of quality management“; qualitiso.com
• ISO 9004
  • ISO 9004:2000
    • ISO; “ISO 9004:2000“; bambangkesit
  • ISO 9004:2018
    • ISO; “ISO 9004:2018“; ISO
    • Carew Hatherley; “ISO 9004:2018: little known but highly useful“; quality.org